Refund and Returns Policy

At Showvape, customer satisfaction is our top priority. We want to ensure you have the best experience when purchasing our premium disposable vapes. This Refund and Returns Policy outlines the procedures for returning items and requesting refunds, ensuring a smooth and transparent process.

1. Returns Policy

We understand that sometimes products may not meet your expectations, and we’re here to help. If you are unsatisfied with your purchase, you can return the items under the following conditions:

  • Eligibility for Returns:
    • Returns are accepted within 14 days from the date of delivery.
    • Items must be unused, unopened, and in their original packaging.
    • Due to health and safety regulations, we do not accept returns on opened or used disposable vapes.
  • How to Initiate a Return:
    • To initiate a return, please contact our customer service team at [[email protected] or +8617722602257].
    • Provide your order number and details of the item(s) you wish to return.
    • We will guide you through the process and provide a return authorization if applicable.
  • Return Shipping:
    • Customers are responsible for return shipping costs, except when the product is faulty or incorrectly shipped.
    • Please ensure you use a trackable shipping method for returns. We are not responsible for items lost in transit.

2. Refund Policy

Once we receive your returned item and verify its condition, we will process your refund according to the following terms:

  • Refund Eligibility:
    • Refunds are available for items that meet our return criteria: unused, unopened, and returned within 14 days of delivery.
    • Refunds will be issued to the original payment method used during the purchase.
  • Processing Time:
    • Refunds will be processed within 2 business days after we receive the returned item and confirm that it meets our return policy.
    • Please note that depending on your payment provider, it may take additional time for the refund to reflect in your account.
  • Partial Refunds:
    • If the returned product is opened or used, we reserve the right to offer a partial refund or deny the return.

3. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will assist you with:

  • Exchanging the Product: If the product is damaged or defective, we will arrange for an exchange at no additional cost.
  • Refund Option: If an exchange is not possible, we will issue a full refund for the damaged or defective item.

4. Non-Refundable Items

Certain items are non-refundable, including:

  • Opened or used disposable vapes: For hygiene and safety reasons, we cannot accept returns on opened or used items.
  • Sale or Clearance Items: Items marked as final sale or heavily discounted may not be eligible for returns or refunds.

5. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders that have not been processed or shipped can be canceled for a full refund. Once your order has been shipped, it will be subject to our return policy.

6. How to Contact Us

If you have any questions about our Refund and Returns Policy, or if you need assistance with a return or refund, please contact our customer support team:

We are dedicated to providing high-quality disposable vapes from brands like Bang, RandM Tornado, Elf Box, and more, and we want to ensure you are completely satisfied with your purchase. Thank you for choosing Showvape.